---
title: How to Manage Process Alerts
description: "Process Alerts serve as a centralized command center for identifying and resolving operational deviations in real-time\n. This system facilitates a leadership strategy known as Management by Exception, allowing supervisors and QA reviewers to focus their intervention only when actual production results significantly deviate from expected outcomes\n. Each alert provides specific metadata, including the timestamp, production line, shift, the specific user involved, and the nature of the task\n.\nThe platform generates seven distinct types of alerts to ensure compliance and data quality:\nCritical Issue: Triggered manually by a blocked staff member or automatically by task logic\n.\nRecurring Task Skipped: Documents exactly who skipped a required check and why\n.\nSignature & Task Status Overrides: Generated when an administrator manually alters a signature or marks a task \"done\" without the required data; these are strictly tracked for FDA compliance\n.\nData Quality Alerts: Includes Number Out of Range (values outside min/max limits) and Mismatch Alerts (when double-blind entries do not agree), both of which are highlighted in red on reports\n.\nSubmission Overdue: Triggered when an operator misses a predefined time interval set in the Process Builder"
---
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# How to Manage Process Alerts
## Process Alerts serve as a centralized command center for identifying and resolving operational deviations in real-time.
### **Key Takeaways**
- Each alert provides specific metadata, including the timestamp, production line, shift, the specific user involved, and the nature of the task.
- Process Alerts are flagged events generated during a Live Process when something deviates from expected behaviour.
- They are visible in the Process Alerts section of Weever Process and are used primarily by supervisors and QA/QC reviewers to understand and resolve issues.
- The platform generates seven distinct types of alerts to ensure compliance and data quality.
#### **1. Recurring Task Skipped**
- Generated when a recurring check is skipped rather than completed.
- The system tracks who skipped it, when, and for what reason.
- Even if the skip is intentional, it still creates a flagged alert for supervisor review.
- Late completions (done after the scheduled interval) also generate an alert.
#### **2. Critical Issue**
- A status that can be manually set on a task, or automatically triggered via task logic/task rules based on field values.
- For example, a critical issue can be triggered when a number field value falls outside a defined threshold, or when a reconciliation check across multiple recurring submissions detects a pattern (e.g., a value exceeding a limit across a run).
- It represents a high-severity escalation requiring attention.
#### **3. Signature Override**
- Generated when a signature on a submission is removed or overridden.
- These are explicitly flagged as issues in the audit trail and process activity stream, and are tracked for FDA/compliance purposes.
#### **4. Task Status Override**
- Generated when a task's status is manually overridden by a supervisor or administrator.
- Like signature overrides, these are flagged as issues in the process event stream.
#### **5. Number Out of Range**
- Generated when a Number Check field value falls outside a configured acceptable range.
- These values are also highlighted in red in the recurring grid view and in Form Reports for easy visual identification during review.
#### **6. Double-Blind Mismatch**
- Generated during a double-blind quality control check when two independent submissions for the same field do not match.
- The mismatched field value is displayed in red in the "show details" view.
#### **7. Submission Overdue**
- - Generated when a recurring task submission is completed, but was submitted after its scheduled due time — meaning the check happened, but late.
- This is distinct from **Recurring Task Skipped**, where the check was manually skipped altogether.
- With Submission Overdue, the operator did complete the recurring check, but not within the required time interval configured in the Process Builder.
### **"How-To": Managing Process Alerts**
**Investigating and Resolving Alerts**
1. **Access the Alerts Center:** Navigate to the Process Alerts section to view all generated alerts for the facility.
2. **Filter the View:** Use the filter tools to narrow the list by **date, line, shift, or specific search terms** to find high-priority issues.
3. **Analyze the Issue:** Click **"Show Details"** to view the entire process or navigate directly to the specific task experiencing the problem.
4. **Review Operator Feedback:** Check the task for any comments left by the operator explaining the deviation.
5. **Resolve via Comments:** Use the **commenting field** within the task to provide feedback or instructions. This digital communication is often sufficient to resolve minor issues and resume production.
6. **Track for Audits:** Ensure that all red-highlighted data quality alerts are investigated, as these are primary targets during regulatory audits
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